FAQ
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once is in transit.
Please note: It may take 24-48 hours for your tracking information to reflect details on UPS, FedEx, USPS sites.
You may cancel an order as long as the order status is “in process.” If order status is “shipped,” it cannot be canceled. Login to your account or call toll-free 1.866.VERTUAL to determine order status; to cancel, please have your order number ready. A pickup and/or restock fee may apply.
Yes. You simply create an account using your email and begin.
Each shop owner has their own return policy so be sure to review that Sellers’ policy about returns and exchanges.
